Fashion Book


About

They soon established themselves as Lily Ltd in 1992, as a small wholesaler in womenswear fashion on Narborough Road, Leicester. Seeing a gap in the market for good quality and fast turnover garments, Lily Ltd soon started to do its own in house manufacturing. With a dedicated team of designers and sales and with great success, they invested in a knitwear plant and larger premises. Working and supplying most of the high street and independent retailers, In 2010 Lily ltd decided to launch its own ecommerce wholesale store, where it has been able to offer all of its collection directly to customers from all over the world. The whole team at Fashion-Book is dedicated to bring quality, latest trends with a wide variety of fabrics which include vintage laces, woven chiffons, georgettes, and jerseys. To make sure we stay true to our ethos all the collection sold on Fashion-Book is solely designed and made by Lily Ltd in the UK. Each department is devoted to bringing the best to all the products and services provided at Fashion-Book. How to Order First time on our website? You will need to register with us first. Look on the homepage to register. If you have already registered with us then sign in using your username and password. Step 1 | How To Order Once you have logged in you will be able to view the prices and all product information like the screen shot below. Q: How do I register? A: On the homepage go to the top right and click on create new account. Fill in all your details and login. You will now be able to see price and pack information Q: What is the minimum order amount? A: The minimum order amount is just £60. Q: How can I order? A: Online: To order online from our website follow the link below https://fashion-book.com/ordering-information By Telephone: We can also process your order over the telephone. Just call us on +44 (0) 116 262 9977 and we can assist you. Q: Do I need to register on the website? A: You can browse on the website and see the items of your choice without registering, but if you want to purchase an item from the website you will need to register in order to proceed to checkout. Q: Forgot your password? A: If you forgot your password or want to reset it, login to your account and request a new password. After you click on request new password, you will have to input your e-mail address, so that a password reset message will be sent to you. Then just go to your e-mail account and click on the link in the replacement login information e-mail, to reset your password. After you entered a new password click on save. Your password has now been changed. If you still have a problem then please call our help line 00 44 (0)116 262 9977 and we will be happy to help you or reset your password for you. Q: Why does my email keep getting rejected? A: This could be because the email you are trying to register with or login with has already been used when you may have registered at an earlier time. Please request for a new password from our customer service team by email info@fashion-book.com or calling us on 00 44 (0)116 262 9977 Q: Can I make changes to my wholesale clothing account? A: If you want to make changes to your wholesale clothing account, then go to ‘My Account’ and click on edit. After that you will be able to edit your personal information, e-mail, password, address, phone number, VAT number, time zone settings and language settings. Once you have made the necessary changes to your account click on save and your new settings will now be saved. Q: How do I know if an item is in stock? A: Most of the items shown on the website are in stock. If any item’s are out of stock then the, add to cart icon will not be visible and when you try to add it to your shopping cart an ‘Out of Stock’ message will appear. You can either choose a different colour or another item. Q: Do you ship internationally? A: Yes, we provide a fast worldwide delivery and we use DHL or UPS for all our deliveries. Q: When will my order be dispatched? A: Orders to UK addresses Orders that come in before 2pm and payment method is PayPal will be processed and dispatch for next business day delivery via UPS or DHL. For orders which are bank transfers we will wait for cleared funds to our account and then dispatch. Orders going outside of UK International rate will depend on the country which goods are being delivered to but we try to give you our best price and service. See in our delivery section for more information, follow link http://fashion-book.co/delivery-information International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Q: Can my billing information and my shipping information be different? A: Yes, when placing an order you can choose you’re billing information and shipping information separately. You can also change your shipping information at a later date if you need to. Q: What currencies do you accept? A: Fashion-Book accepts Pound Sterling, US Dollars, and Euros. You can choose your preferred currency when shopping from the right side of the website. Q: Can I cancel my order? A: If the order is already shipped we are not able to cancel it. Once you have received the items, please send it back to us in its original condition and we will refund your purchase. Q: What can I do if something is wrong with my order? A: If you have any problems or enquiries regarding an existing order you can e-mail the customer care team or simply call us on +44 116 262 9977 and we will be happy to assist you. Q: How can I return/exchange an item? A: Fashion-Book makes every effort to ensure all goods dispatched are in perfect condition, should there be a problem or fault with the goods please return them within 7 days. We will exchange, repair or issue a credit for the faulty item at our discretion. Please note that we will not issue a credit on delivery charges. Any goods returned must be notified within 48 hours of you receiving the product and all returns must be made within 7 days of receipt of the goods. Goods must be returned to us fully packaged (original packaging), unused and in a re-sale condition at your cost. It is the customer’s sole responsibility to ensure that any goods returned are received by us. We will, at our discretion, charge up to 20% restocking fee for items returned unless the items are faulty or incorrectly sent. Any goods returned without our prior consent or having been so returned, any complaints made which are rejected by us, shall be held entirely at the owners risk and expense. For more information please go to: http://fashion-book.co/terms-conditions. Our Return address is: Lily Limited C/O Fashion-Book 1 Junction Road Leicester LE1 2HS United Kingdom Q: Can I follow Fashion-Book on Social Media? A: Yes, you can follow us on any or all of our social media platforms. Just follow the links at the top of the home page or on the links below. Q: Can I use the images of the items I have purchased? A: Yes, you can use our product images for marketing purposes or on your website. Once you have made your order please email info@fashion-book.com requesting the high resolution images for your order and we will email them to you. Please note that we only provide images of the items you order. Q: Can I order single pieces from a pack or have different colours in a pack? A: This will not be possible for us, as all our clothing comes prepacked in colour and size ratio in mainly packs of 6pcs. Q: Can I order same size pieces from a style on the website? A: Unfortunately we are not able to sell same size pieces as all our styles come in ratio packs and if we took one of each out we would be left with broken packs. Q: Will I get charged VAT? A: Yes, VAT is chargeable at 20% in the UK. For European Union customers with a valid VAT number, the VAT will get deducted at the end of the buying process in checkout. For European Union customers without a valid VAT number the website will charge 20% VAT. Q: Can you take credit or debit card payment over the phone? A: We do take credit and debit card payments over the phone through our virtual Paypal terminal. Once you cart is ready please give us call and we can take your payment over the phone for your order. Still need help? If you have any more questions or enquiries, please contact our customer service by email: info@fashion-book.com , or by telephone on 00 44 116 262 9977

Contact

1 Junction Road,
Russell Square
Leicester, England LE1 2HS
United Kingdom

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