How to Build a Successful HVAC Business


Creating a successful business in HVAC is a lot of work. While the usual business problems (marketing, advertising, paperwork) all take time away from your ability to work on homes, you also need to figure out how to gain the public’s trust. But how do you succeed among the heavy competition?

Find Your Niche

One of the best ways to secure a loyal fanbase is by establishing your niche. The term ‘niche’ sounds like it would be a bad thing. However, offering a service or trait that is unique to your company can drive public attention and incentive to your company. Don’t be afraid to get creative with your brand.

Your market choice itself can be a niche. Do you want to work for people who are experts and want perfection in their projects? How about focusing on people who don’t know the first thing about your craft? Think about the direction you want your business to take.

Build a Network

Another great way to expand your clientele is by building a secure network. Many people do this by attending local events and going door-to-door, but there is a more effective way to do this. Industry associations can be a refuge of knowledge and networking that can be unmatched by your own work.

Several HVAC associations can connect you with like-minded professionals. ACCA (American Air Conditioning Contractors of America) is a great place to start, though there are hundreds of other options you should research before committing. Pick the one that you think suits you the best.

Develop Your Education

It is essential to continue developing your education even as your business starts to succeed. The HVAC maintenance you perform on people’s homes might be great, but your business practices could be improved. Marketing is one of the most obvious places HVAC companies can improve.

Many people have heard stories of lazy repairmen and poor craftsmanship. This drives people away from startups and into the hands of corporations with healthy brand recognition. You need to show your customers why you should be trusted. Be accommodating, be clear with communication, and always keep up with the latest certifications.

You are building the best possible company through these different choices. Finding a niche will motivate customers to give you a shot, joining an industry organization can train your further, and education can help you find your company’s blind spots. But only you can decide which direction you take, so think about it carefully.


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14 Apr 2021


By John Gilmore
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